Legal

Privacy notice

What we collect when you contact us, why we use it, who else sees it, and how to get it changed or deleted.

Last updated 17 August 2026.

The short version. We use what you send us to answer you and to arrange viewings, and for nothing else unless you separately ask us to. We do not sell it. We do not run analytics or advertising trackers on this site. You can ask us to delete it at any time by emailing leslie@nestliving.vn, and we will action it within 15 days.

Who is responsible for your information

Nest Living is responsible for the information collected through this website. We are a residential leasing agency, and you can reach us here:

Email: leslie@nestliving.vn
Phone, WhatsApp and Zalo: +84 98 135 1487
Office: 96 Vu Mien, Yen Phu, Hanoi, Vietnam
Registered company: CÔNG TY TNHH NEST VN. Enterprise registration number 0111590114. Registered address 110 Yên Phụ, Phường Tây Hồ, Thành phố Hà Nội, Việt Nam

Email is the fastest way to reach us about anything on this page, and it is the address every request below should go to.

What we collect

We collect what you type into a form on this site, and nothing else about you from anywhere else. Which fields those are depends on the form:

Asking about a home or booking a viewing. Your name, email address, phone number, the home you asked about, the date you would like, and any message you write.
Asking about relocation or concierge services. Your name, email address, which services you are interested in, where you are moving from, your target date, your budget range, and any message you write.
Listing a property with us. Your name, phone number, email address, and the details of the property: its type, address, size, rent and lease terms. If you have several, the company name and how many.
Partnering with us. Your business name and category, your name, email address, phone number, the area you cover, and any message you write.
Signing up for our newsletter. Your email address.

We also record the address of the page you sent the form from, so we know which home or which service you meant. Your IP addressis checked at the moment you press send, to stop automated submissions flooding the form. It is not stored with your enquiry. It does appear in our host's ordinary server logs, as it does with every website you visit.

We do not ask for, and have no use for, anything sensitive: no identity document numbers, no health information, no financial account details. Please do not send them in a message.

Why we use it, purpose by purpose

Each of these is a separate purpose. Consenting to one is not consenting to another.

To answer your enquiry. A member of our team reads what you sent and replies by email, phone, WhatsApp or Zalo, whichever you gave us.
To arrange and run a viewing. This can include telling the owner or manager of that home that someone is coming, and when.
To send you homes that match what you asked for, while your enquiry is open. This is part of answering you, not marketing, and it stops when your enquiry does.
To send you our newsletter, if you signed up for it. That is a separate decision you make yourself. We do not tick that box for you, we never add an address to it because it reached us through another form, and every newsletter carries a way out of it.
To keep the site working and honest. Blocking automated submissions, finding errors, and keeping a record of what we did with an enquiry so we can answer you if you ask us later.

We do not use your information to build a profile of you, we do not make automated decisions about you, and we do not use it for anyone else's advertising.

Who else sees it

Inside Nest, only the staff working on your enquiry. Outside Nest, two sorts of recipient:

The owner or manager of a home you asked about, where arranging a viewing or answering your question needs it. We give them what they need for that and no more.

The companies that run the site for us.They act on our instructions and may not use your information for their own purposes. All four are outside Vietnam, so sending your information to them is a cross-border transfer, and that is why they are named here with their countries rather than described as "our service providers":

Vercel, United States: Hosts this website. Like any web host it keeps standard server logs, which record the IP address and browser of each request.
Neon, United States: Runs the database your enquiry is stored in.
Resend, United States: Delivers the emails, both the one that tells our team about your enquiry and the confirmation we send you.
Clerk, United States: Signs our staff in to the system that handles your enquiry. If we switch on renter accounts, it will sign you in too.

We do not sell your information, we do not rent it, and we do not pass it to data brokers or advertising networks. If we are ever legally required to hand something over, we will do so only to the extent the law requires.

Cookies, analytics and tracking

This site runs no analytics, no advertising pixels and no third-party trackers. There is no Google Analytics, no Google Tag Manager, no Meta pixel and no session-recording tool on any page of it. That is a statement about the site as it stands today, and it is checked in the code rather than remembered.

What the site does store on your device is limited to making it work: the homes you save are kept in your browser on that device so your shortlist survives a reload, your currency choice is remembered the same way, and if renter sign-in is switched on, signing in will set a session cookie. None of these follow you to other websites.

When we do add analytics, it will run only after you have chosen to allow it, with accepting and declining offered equally plainly, and this section will say what is running before it runs. Until then there is nothing here to consent to, which is why you have not been asked.

How long we keep it

While your enquiry is open, and for 24 months after we last hear from you. After that we delete it or strip it of anything that identifies you, keeping only counts that tell us how the business is going.

If you signed up for the newsletter, we keep your email address until you unsubscribe, along with the record of when and how you signed up. If you ask us to delete everything sooner, we will, and that request overrides the periods above.

Your rights, and how to use them

You can ask us to:

tell you what we hold about you, and give you a copy of it;
correct anything that is wrong or out of date;
delete it;
stop using it for a particular purpose, or stop using it altogether;
withdraw a consent you gave us, at any time, without giving a reason.

How. Email leslie@nestliving.vn and say which of the above you want. Include the email address or phone number you used when you contacted us, so we can find the right record. You do not need to use any particular form of words.

What happens then. We will confirm we have received it, and we action a withdrawal of consent within 15 days. Withdrawing does not undo what was already done while the consent stood, and it may mean we can no longer help with an enquiry that is still open. We will tell you if that is the case rather than leaving you waiting.

If you are not happy with how we have handled a request, tell us first and we will try to put it right. You also have the right to complain to the relevant authority in your country.

Children

This site is meant for adults renting a home. We do not knowingly collect information from anyone under 16. If you believe a child has sent us something, email us and we will delete it.

Changes to this notice

When we change this notice we change the date at the top, and if the change affects what we do with information we already hold, we will say so here rather than quietly rewriting it. This notice is in English today; a Vietnamese version is being prepared.

Our terms of use cover what this site is and what you can expect from the listings on it. If you would rather just ask a person, the help centre is the place to start.